Customer Service "Give' em the Pickle"

“Give ‘em the Pickle” is a lesson in customer service given by restaurateur Bob Farrell who opened more than 150 restaurants including 133 Farrell’s Ice Cream Parlors. His stories are entertaining and the lessons learned are based on the fundamental truth that we are ALL in the business to take care of the customer. He outlines 4 principles that will help ensure your customers keep coming back.

This seminar will tie Mr. Farrell's lessons and techniques to the property management industry.  Whether attendees are managers, leasing professionals, service managers or service professionals these basic lessons will help your teams create and maintain positive relationships with your customers!

Facilitated by Erika Rae Orlaskey, Performance and Development Manager, Home Properties.  Erika is also on the Education Committee for MMHA.  Erika has many years experience in property management, sales, training and customer service.

November 10, 2010 9am-12pm Morningside Apartments 106 Pleasant Ridge Dr. Owings Mills, MD 21117-2701

Member price - $59 Non-Member price - $95
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