LEADERSHIP SERIES: Difficult conversations: Managing Emotion Under Pressure
IN PERSON
Do you control your emotions or do your emotions control your behavior? We all experience stressors at work, and we choose how to handle situations as they arise. When faced with difficult situations, our reaction determines the outcome.
This class explores practices to assist with self-awareness, self-reflection and self-regulation. We will focus on understanding emotions, how to regulate emotion-driven actions from business environments and how to effectively communicate despite your personal feelings.
By the end of this class, leaders will be able to complete the following:
- Articulate “why” conversations at work are difficult.
- Discuss the correlation between emotions, feelings and behavior.
- Identify and recognize emotional triggers at work.
- Employ strategies to reduce emotionally driven behavior.
THANK YOU TO OUR EDUCATION SPONSOR!
All of MMHA's Educational offerings are eligible for 1 CEC per class hour towards NAA Certifications.
ABOUT THE INSTRUCTOR:
Candice Manning, CALP, CAM, NAAEI Faculty
Candice Manning hosts over 20 years of sales experience working more than 15 years in the Property Management realm. Leading teams as large as 28 and as small as 6, Candice is passionate about people and team development. Holding a degree in Speech Communication/Broadcasting, she has been able to utilize her background in communication to successfully master the craft of relationship building-reducing vacancies and increasing profit for multiple corporations.
Candice also employs her background to create and facilitate classes that enhance skills and drive results on apartment communities. Simply put, she prides herself on creating content and facilitating classes that encourage a mindset to change behaviors and improve performance.
She is currently the Director of Workforce Development and Training for the Maryland Multi-Housing Association for which she most recently launched an innovate training program, The Leasing Training Academy. The Leasing Training Academy is a 4-week comprehensive training program that connects people to property management. Thus far, 90% of graduates have received job offers in the multifamily industry within 3 weeks of graduation due to Candice’s training and relationship with owner/manager partners.
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