Back to Basics: Handling Tough Conversations: Dealing with Resident Complaints Effectively
VIRTUAL
Handling Tough Conversations: Dealing with Resident Complaints Effectively
In this information packed Lunch & Learn Webinar we will discuss four key strategies for handling conflicts and complaints and knowing when to apply each one. Enhance your listening skills, master negotiation techniques, express yourself clearly, and collaborate effectively with both residents and colleagues to resolve disagreements.
THANK YOU TO OUR EDUCATION SPONSOR!
ABOUT THE INSTRUCTOR:
Nicole Lanza
Learning & Development Manager
Westminster Management
With over 25 years of experience in the property management industry, Nicole Lanza is a dynamic Learning and Development Manager known for bringing creativity, enthusiasm, and a problem-solving mindset to every challenge. Passionate about empowering individuals and teams, Nicole specializes in leadership and sales coaching, helping professionals unlock their full potential through innovative learning experiences.
A champion of fun and engaging training programs, Nicole believes that growth flourishes in supportive, interactive environments. Their proactive approach and keen initiative have led to the successful implementation of impactful learning solutions that drive performance and elevate organizational success. Whether facilitating leadership development workshops, coaching sales teams to exceed goals, or designing tailored training curriculums, Nicole consistently inspires confidence and growth.
Committed to continuous learning and fostering positive workplace cultures, Nicole is a trusted leader in talent development, dedicated to creating lasting change and driving business results.
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